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FAQ


Mystery Kits Information

Q: What if I take a size Large in Brand A, but in Brand B I prefer an X-Large?

Please note that most Mystery Kits fit true to size. For those that prefer different sizes in certain brands, please enter that information on the bottom of the checkout screen (where you enter your shipping and payment details) in the Notes or Instructions box.  Each kit is measured to make sure it falls into the correct size category, however some brands can run slightly loose, tight, or in some way different than your ideal fit. This is not necessary for those that don't have a strong preference, but for those that do, this is a way to make sure you get a shirt you are fully happy with. 

Certain kits can run a full size small.  In the event that one of these smaller jerseys is being sent to you, we will send one size bigger than what was requested.  So for example, if you ordered a size Large, but the shirt ran small, you would receive an X-Large. 

Q: I've purchased a Mystery Kit and want to order another.  How do I make sure I don't receive the same one again?

On the checkout screen (where you enter your shipping and payment details) there is a box that says Notes or Instructions. In that box, enter the kits you have already received.  

Q: I already support a club from a certain league and would like a kit from a different one. Is that possible?

Yes, enter that information in the Notes or Instructions box on the checkout screen.  Most kits are from clubs that are not currently in the top division of their country.  There are some top division teams, but they are smaller in terms of popularity compared to the major clubs of their league. There are no current English top division clubs. 

Mystery Kit Subscription Information

Q: How does the subscription work? 

The Mystery Kit Subscription is a one time charge for a 3 month subscription.  The first Mystery Kit will be shipped immediately after purchase with each one arriving a month after the last. Subscribers will have every shirt they are sent documented as to not receive the same kit twice. The shipping charge covers the cost of shipping for the duration of the subscription.

The subscription is the same price as 3 individually purchased Mystery Kits.  This subscription is in place for those that would like to gift Mystery Kits over a few months or for those that would prefer to pay one lump sum.  If you are not interested in a subscription, Mystery Kits are still available to be purchased in any quantity.

Payment Information

We accept Visa, MasterCard, Discover and American Express cards.  Checkout may also be completed through PayPal.

Delivery Information

Please allow up to 4 business days for your order to be processed with an additional 5 business days for delivery. International shipping can take close to 7-14 business days depending on the destination.  Tracking information will be provided upon shipment.  We are not responsible for any lost, stolen, or damaged shipments.  Please ensure you have entered the correct shipping information.

Orders to the 50 U.S. states will be shipped for a flat rate of $6.  Orders to Canada start at $15 for shipping and increases based on weight. While international shipping to all other countries is calculated at checkout by weight. (Excluding Subscriptions)

Please note that international orders (outside the United States) may be subject to customs duties upon delivery.  Away Days is not responsible for any of these charges.

Return Information

Items may be returned within 5 days of receiving your order.  Items must show no signs of wear. The customer is responsible for the return shipping charge.

Washing Instructions

Each item comes with washing instructions on the inside tag.  Please follow these guidelines to make sure the product is not damaged in the wash.  

Questions and Concerns

Any questions and concerns can be brought to our attention by contacting us through the top menu.  We will respond to all questions within 1 business day.